We are a member of HANDELSVERBAND.swiss and, for the benefit of our customers, comply with the association's applicable guidelines. Further information for customers regarding the Swiss Online Guarantee and the e-commerce ombudsman can be found here.

General Terms and Conditions

1. Scope of the Terms and Conditions

These General Terms and Conditions govern the rights and obligations between pekabo.ch GmbH and its customers. By placing an order, the Terms and Conditions in force at that time are automatically and fully accepted.

2. Information on Products, Availability and Prices

pekabo.ch GmbH endeavours to present all information on the products offered, their availability and delivery times correctly, up to date and clearly, but cannot guarantee it. pekabo.ch will inform its customers immediately if it becomes aware of supply shortages or an inability to deliver.

The prices at the time of the order apply. They are stated in Swiss francs (CHF). Value added tax (VAT no.: CHE-274.572.141) is included in the price.

3. Order and Conclusion of Contract

Orders are accepted via our online shop or by telephone and are only possible with a valid e-mail address. There is no minimum order quantity.

The purchase contract is concluded by the order and the subsequent order confirmation from pekabo.ch GmbH. The automatically generated order confirmation is not a guarantee that the product is actually available and can be delivered. We therefore reserve the right to withdraw from the contract even after it has been concluded. This applies in particular if the goods are no longer available or if there are other data errors or circumstances because of which we cannot fulfil the order.

If the customer has already paid and the order cannot be fulfilled, the full amount will be refunded.

4. Delivery / Shipping Costs

pekabo.ch delivers exclusively to Switzerland and Liechtenstein.

The following delivery methods are available:

Orders containing only items in stock that reach pekabo.ch on a working day by 4:00 p.m. are processed and shipped on the same day.

For orders of items that are not in stock and that pekabo.ch has to reorder, the delivery times stated for the items apply. The delivery time is determined by the item with the longest restocking time.

Please note that pekabo.ch cannot give any guarantee for the delivery services.

If acceptance of the goods is refused, we will charge the costs incurred by us, generally twice the cost of the chosen delivery method. The purchase contract remains valid.

5. Right of Return / Warranty

Returns are not very environmentally friendly and are time-consuming to process. In online retail, however, they understandably cannot be avoided. We are well aware that it is difficult to choose the right size or to decide on an item based on a picture. We try to describe the items as well as possible and to state the sizes correctly. It is very important to us to offer you good customer service. Please feel free to contact us if you have any questions about our products. We are happy to help you in a straightforward way.

Right of Return

Returns are possible within 14 days of receipt if:

• the goods are complete and unused.
• the original packaging is present and not damaged, and labels have not been removed.

We ask you to return the items in their original packaging together with a brief reason. Please enclose the following return form with your return.

In the event of careless handling of textiles, we reserve the right to charge 10% of the value of the goods.

If the entire order is returned, the shipping costs remain payable.

Return address:
pekabo.ch GmbH
Sagenmattstrasse 7
6003 Lucerne

No Right of Return

Returns are not possible if:

• receipt of the goods was more than 14 days ago.
• the original packaging or the original label is missing.
• clothing, costumes and costume parts show signs of use (odour, stains, etc.).
• the items can no longer be considered as new after our inspection.
• accessories are missing.
• the products do not allow it for hygiene reasons, such as underwear, swimwear, socks, tights, cosmetic products or similar. In principle, this also applies to wigs, beards/moustaches, half masks and full masks, unless it can be proven that they were not unpacked and tried on. pekabo.ch will make this assessment.
• the items are food products.
• the items are promotional offers.

Defective Goods

The customer must inspect the goods immediately upon receipt and report any defect to our customer service without delay. This can be done in writing, with a photo of the defective item, by e-mail to info@pekabo.ch. Our customer service is also happy to assist you by telephone. pekabo.ch will decide how to proceed with the goods. If defective goods are returned without prior notification, the postage costs will be charged to the customer.

If the ordered goods have a manufacturing defect, pekabo.ch GmbH will remedy the defect or supply a replacement. If it is not possible to remedy the defect or supply a replacement, the customer has the right to withdraw from the contract. Any further claims on the part of the customer are excluded.

General Information on Returns

• After receipt of the return, the purchase price already paid will, as the customer wishes, be refunded immediately or left as credit on the customer account.
• For guest orders, it is not possible to automatically transfer a credit to a new order; the amount must be refunded. The customer will be asked by an automatic e-mail to provide payment details.
• The costs of the return are borne by the customer.
• If the entire order is returned, the shipping costs remain payable. You will only be charged the actual postage costs.
• Receipt of the return will be confirmed by e-mail.

Please enclose the following return form with your return.

Returns Not Accepted

pekabo.ch checks returns received against the right of return. If a checked return does not meet the conditions, pekabo.ch will inform the customer in writing by e-mail. 30 days after this notification, pekabo.ch will further process or dispose of the items that were not accepted. Worn hygiene items, for example socks, will be disposed of earlier.

6. Terms of Payment

pekabo.ch GmbH offers the following payment methods:

• Invoice: Customers aged 18 or over who pass a credit check can order goods up to a value of CHF 250.– on invoice. The invoice is sent with the delivery and must be paid within 30 days without deduction.
• Credit card (VISA, Mastercard)
• PostFinance
• TWINT
• Prepayment: Payment must have been made before pekabo.ch processes the order. Delivery options and delivery dates depend on the date the payment is received.

All products delivered to the customer remain the property of pekabo.ch until the purchase price has been paid in full.

7. Late Payment / Reminders / Debt Collection

For delivery on invoice, the purchase price is due within 30 days of dispatch of the goods. If payment is not made within this period, the customer is in default.

In the event of default, pekabo.ch will send the customer one reminder by e-mail and one in writing. A reminder fee of CHF 10.– is charged for the 2nd reminder.

If the outstanding amount is still not paid after the 2nd reminder, the claim will be handed over to Intrum AG. Costs in the event of late payment: processing fee depending on the amount of the claim (at the earliest from day 70 after the invoice date, upon handover to a debt collection service provider).

Processing fees in case of late payment

8. Data Protection and Security

pekabo.ch GmbH naturally complies with the provisions of the data protection act. Customer data is treated confidentially by us and is only passed on to third parties if this is necessary for the purpose of contract processing or billing.

Your personal data is transmitted encrypted using SSL technology.

Our full privacy policy can be accessed under Data Protection.

9. Liability and Place of Jurisdiction

pekabo.ch GmbH accepts no liability for damage caused by improper handling of its products.

Swiss Post is liable for damage that occurs during transport.

Claims for damages and/or claims for consequential damages due to late delivery, defects, incorrect delivery or non-delivery are excluded.

Place of Jurisdiction

Swiss law applies. The place of jurisdiction is Lucerne.