We are a member of HANDELSVERBAND.swiss and, for the benefit of our customers, comply with the association's relevant guidelines. Further information for customers on the Swiss Online Garantie and the e-commerce ombudsman's office can be found here.

Right of Return / Warranty

Returns are not environmentally friendly and are time-consuming to process. Understandably, however, they cannot be avoided in online retail. We are well aware that it is difficult to choose the right size or to decide on an item based on a picture. We try to describe our items as accurately as possible and to state sizes correctly. Providing you with good customer service is very important to us. Please feel free to contact us if you have any questions about our products. We are happy to help you in a simple and straightforward way.

Right of return

Returns are possible within 14 days of receipt if:

• the goods are complete and unused.
• the original packaging is present and undamaged, and labels have not been removed.

Please return the items in their original packaging along with a brief reason. Please enclose the following return form with your return.

In the event of careless handling of textiles, we reserve the right to charge 10% of the value of the goods.

If the entire order is returned, the shipping costs remain payable.

Return address:
pekabo.ch GmbH
Sagenmattstrasse 7
6003 Lucerne

No right of return

Returns are not possible if:

• the goods were received more than 14 days ago.
• the original packaging or the original label is missing.
• clothes, costumes or costume parts show signs of use (odour, stains, etc.).
• after our inspection, the items can no longer be considered as new.
• accessories are missing.
• this is not permitted for hygiene reasons, e.g. underwear, swimwear, socks, tights, cosmetics or similar products. In principle, this also applies to wigs, beards/moustaches, half and full masks, unless they have demonstrably not been unpacked and tried on. pekabo.ch will make this assessment.
• the items are food products.
• the items were bought on promotion.

Goods delivered defective

The customer must inspect the goods immediately upon receipt and report any defect to our customer service without delay. This can be done in writing, with a photo of the defective item, by e-mail to info@pekabo.ch. Our customer service is also happy to help you by phone. pekabo.ch will decide how to proceed with the goods. If defective goods are returned without prior notification, the postage costs will be charged to the customer.

If the ordered goods have a manufacturing defect, pekabo.ch GmbH will remedy the defect or provide a replacement. If it is not possible to remedy the defect or provide a replacement, the customer has the right to withdraw from the contract. Any further claims by the customer are excluded.

General information on returns

• Once the return has been received, any purchase price already paid will, at the customer's choice, be refunded immediately or kept as a credit on the customer account.
• For guest orders, a credit cannot automatically be transferred to a new order; it must be refunded. The customer will be asked by automatic e-mail to provide payment details.
• The costs of returning the goods are borne by the customer.
• If the entire order is returned, the shipping costs remain payable. Only the actual postage costs will be charged.
• Receipt of the return is confirmed by e-mail.

Please enclose the following return form with your return.

Returns not accepted

pekabo.ch checks all returns received against the right of return. If a checked return does not meet the conditions, pekabo.ch will inform the customer in writing by e-mail. 30 days after this notification, pekabo.ch will process/dispose of the items not accepted. Worn hygiene items, such as socks, will be disposed of sooner.